![]() Apple sells apps and in-app purchases on an "as-is" basis and will only refund money on a purchase if the app does not work or you are not able to download it. They treat refunds much differently however. They also charge 30% of any iAd revenue that your app generates. Like Google, Apple also takes 30% of app sales and in-app purchases. Knowing this, you should factor in a certain percentage of your revenue to account for refunds until you get a good idea of your refund rate. Again, you should establish clear refund policies, should this issue arise.Īlthough Google's transaction costs are very straightforward, their refund policy can be tough on developers. In this case, the refund is at the sole discretion of the developer. This refund policy does not apply to in-app purchases however. Of course, making a quality app also goes a long way to keeping your refunds low. To protect yourself, you should publish policies that clearly state how you will handle these situations. Since you got 70% of the transaction, but are refunding 100% of the transaction, you obviously don't want to be doing that too often. To keep customers happy, you will probably have to refund the full price of the app. If they do not do it within that timeframe, Google instructs buyers to contact the developer directly. Your transaction fee will also be refunded in the case of a chargeback. In this case, you don't lose any money, the entire transaction is simply reversed. Google Play customers can get a refund on an app purchase within 15 minutes of downloading. This isn't a transaction cost per se, but it can end up costing you time and money if you do not know about it. The only solution is to create another version and charge for it. If you have a paid app, be aware that you can change the price at any time, but if you change that price to free, you cannot start charging for it again. Purchases made through Roku are subject to Roku's Return Policy. You may request a refund by reaching out to Roku Supportdirectly.Google takes a flat 30% of all app sales and in-app purchases. You can request a refund by navigating to Your Orders on the Amazon site and select “Return for Refund” next to that order. Purchases made through Amazon are subject to Amazon's Return Policy. Google Play also provides more detailed information on their Google Play Help website. □ Any purchases completed through Google Play's system are subject to Google Play's Terms of Service, and MasterClass will not be able to process any refunds or extensions for purchase processed by Google Play. If your purchase was made through Google Play, you can request a refund just as you would for any in-app purchase here. Apple also provides more detailed information on their Help & Support website. □ Any purchases completed through Apple's system are subject to Apple's Terms of Service, and MasterClass will not be able to process any refunds or extensions for purchase processed by Apple per section 3.3 of our Terms of Service. If your purchase was made through the App Store, you can request a refund from Apple just as you would for any in-app purchase by reaching out to the Apple Care team here: 1-800-APL-CARE (800–275–2273) or check here for local numbers. If the gift has already been redeemed then we cannot cancel or refund your gift. If your gift was purchased within the the last 30 days, and is not yet redeemed please reach out to the Member Support Team here and we would be happy to assist you. If you started your membership within the last 30 days please submit a request to the Support Team to see if you are eligible for a refund under our 30-day satisfaction guarantee.
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